At Magdaline Massage, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a clear and fair refund policy:

1. **Eligibility for Refund:** To be eligible for a refund, items must be unused, in their original packaging, and returned within 30 days of the purchase date.

2. **Non-Refundable Items:** Certain items, such as gift cards and personalized products, are non-refundable.

3. **Return Process:** To initiate a return, please contact our customer service team at [contact information]. We will provide you with instructions on how to return your item.

4. **Refund Processing:** Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

5. **Shipping Costs:** Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.